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GENERAL QUESTIONS

We believe it’s important to celebrate everyday moments with sense of lightheartedness and peace of mind that is zen. We chose bear because bear is a friendly character that evokes peace and comfort to everyone. We are proposing our beliefs with bear to bring comfort and serve as a daily reminder to find inner peace.

Brand Logo and Design We want our brand philosophy to be reflected with serenity and modern sophistication. The brand logo, bear, has left to right symmetry with harmony of line and curves that speaks to serenity, quietness and balance. Circle can be seen throughout our products and design, which indicates the circular position of hands when one is in zazen or seated meditation pose.

Zazen means seated meditation or lotus position in yoga.

All expedited orders placed before 4PM EST Monday – Friday will ship on the same day.
Two-Day Shipping (2 Business Days, $20.00)
One-Day Shipping (1 Business Day, $30.00)

To check the status of your repair, please contact us via email at info@zazenbear.com If you leave a message after hours, 9:00AM - 4:00PM EST Monday - Friday, a representative will contact you the following business day.

We only repair Zazen Bear items. You may bring or send your item to our flagship store in SoHo, New York.

Professional cleanings are recommended.

Gold Between professional servicing, most gold jewelry can be maintained with a nonabrasive cleaner. Examine your jewelry regularly to make sure settings are snug and clasps and joinings are secure. Avoid exposing gold jewelry to household bleach, which will quickly cause gold to discolor and possible disintegrate.

Sterling Silver Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber brands and some papers. However, silver that is regularly used typically needs less care, so Zazen Bear strongly encourages you to use or wear your silver every day. Use a small amount of silver jewelry cleaner on a soft cloth and gently rub the silver several times. Then rinse the silver thoroughly in lukewarm water and carefully dry. This will remove dullness and tarnish.

Gemstones Certain basic precautions should be taken with all of your jewelry. Some gemstones require special care. Protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Gemstones can scratch other gemstones and wear away at precious metals. Therefore please avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning, lotions and household chemicals can also damage jewelry.

The time it takes to receive your order depends on the shipping option you selected.

Free Shipping (6 to 8 Business Days, Free)
Standard Shipping (3 to 6 Business Days $12.00 or Free shipping for all orders over $200.00)
Two-Day Shipping (2 Business Days, $20.00)
One-Day Shipping (1 Business Day, $30.00)

Yes, you may choose to add a personalized gift message free of charge at checkout, which will arrive with your gift package.

All jewelry purchases arrive in Zazen Bear logo box and a pouch. You may choose to have your order gift wrapped during the online check out process.

For New York residents, all orders will be taxed according to New York City and New York State sales tax rates. Your order summary will include a line item that shows the applicable sales tax added to your order.

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